Wonders Mobile Detailing

Quinton came to give me an estimate on my vehicles on Saturday while it was pouring rain. He came back again later in the day and did a test spot on my vehicle, although I was unaware that he was doing that due to bad communication. He sent me a picture and showed me how good it looked. Once he gave me the quote, I was very surprised because I definitely wasn't expecting it to be so high. He quoted me $750, but a discount of only $500 if two vehicles were being done. Since Saturday, I've noticed a color change to the spot that he did and it looks horrible! My hood was oxidized and there is clear coat that needs repaired. He claims that he is a paint restoration expert, but all he did was ruin my hood. When I reached out to him with my concerns, he was not helpful and he did not take responsibility. He actually talked down to me and mentioned that I should learn ( this was in response to me stating that hopefully this negative situation could be turned into a learning experience. You can see this in the screenshot attached) . That is no way to speak to a customer . He also gave me multiple different excuses until I mentioned that three other detail companies advised that he obviously used an incorrect product and caused the damage. I am very upset that my vehicle was damaged and I now have to go to a different detail company to have the damage repaired and work done properly. It is way less than what he quoted me, though and it is a brick and mortar business with full coverage insurance. I know sometimes you get what you pay for, but in this instance he's charging so much money for an inferior service. I'm actually glad that I didn't have him do the entire vehicle or it would look the way this spot does. Please, please choose a different company to handle your detailing. Our vehicles are a huge investment and you can't trust just anybody to take care of it properly. I will be sure to post a review of the other company and update this review accordingly.

3/13/2025