Automobili Country Club, Wash & Detail

I had been looking for a new auto detailer for a while, and brought my '22 BMW x5 in for the first time to get a car wash, about an hour ago. I was pleased with the staff and the wash and wax was immaculate and I was thrilled having found (i thought) a new detail spot to bring my business to. I was polite and tipped well. However as I was leaving and went to adjust my AC , I realized the vent was badly broken. I called immediately, was transferred to the person who had just washed the car and was told coldly "i have no idea about that, we didn't break anything." And that was it. I hadn't even said I expected them to fix it or anything, i was just looking for advice and acknowledgement it had happened. I understand these parts are delicate and this must happen time to time while detailing cars, I was going to be perfectly understanding - but to be dismissed this coldly was very disappointing and I can't trust a business that behaves this way.

9/29/2023