Rock n' Roll Car Wash

I have been a very loyal customer to this establishment over the past eight years I have lived in Redondo Beach. I have taken my and my spouse's cars, my two classic cars and my RV there regularly for cleaning and detail services. Up until recently, I would have given a great 4 or 5 star review. Sadly, things have changed. I am posting this so nobody else has to go through what I am going through. If you take your car to this car wash, ABSOLUTELY check the entire car for damage. After many years of great service there, I never thought to do this. Then, I brought my new Lincoln Nautilus there to be cleaned. When I went to pick up my car, I noticed that the person who cleaned it was not with my car. I was a bit time constrained, so I asked another employee who cleaned it so I could give him my tip. The man who cleaned it was on the other side, cleaning a car that just came out of the wash. The employee gave him my tip, and I went to my car, went home and parked it in my garage. Two days later, I took my car out of the garage to load some items in the trunk. When doing so, I noticed that the tires had not been shined. While looking down, I noticed a small but deep dent low down on my drivers door (please note that the photos do not show how deep the dent is). I am 6'4" so did not see it when I picked up the car from the car wash. Over those two days, my car was parked in my garage, without being used and no car or anything on the left that could have made such a deep dent. Now I know why my tires weren't shined and why the guy who cleaned it was far away from my car, and wouldn't even make eye contact when the other employee gave him my tip. He didn't finish the job and wanted to avoid me because he knew he dented my car. By the looks of the small but deep dent, it seems that he banged my door against the wash machine equipment or some other equipment, not another car. I tried to get a dent removal service to take it out and they cannot do it because it is at the seam of the door. Now, every time I go to my car, I can't help but notice the dent. I absolutely love my car, my most expensive and favorite car I have ever owned, yet I get sad each time I use my car seeing that dent. I will now have to take it to a body shop to repair, which I know will not be cheap, and doubt they will be able to match the special pearl tri-coat paint with the rest of the car. Needless to say, I have been washing my cars on my own and will not return. Very sad that one employee ruined a long business relationship. If he had just owned up to it instead of hiding, things would be much different.

3/14/2025