Overland Car Wash and Detail Center

I had been a regular customer but I'll never go there again. Took my Tesla in today just after noon. At 10 minutes until 2, I was still waiting outside. I initially have them a break since it was busy. But enough was enough. My app said the car had sit idle for more than an hour. I asked the manager outside what the deal was. He said I want around when it was ready. I said I had been sitting on the same bench the entire time. No one brought the car out. No one called for it being ready. No one came and got me. I was given a half-hearted sorry because some idiot parked it rather than bringing it out. No refund. No offer of a car wash as a make up. Just a weak apology"sorry. This never happens." That's part is correct. I'll never go there again. Maybe my few hundred dollars every month or 2 won't make a difference but that place had been going downhill for some time. And this was the clincher. I'll happily go elsewhere and pay more even for actual customer service. Seriously. Eff this place.

12/1/2024