Foothill Car Wash And Detail

After getting a tune-up at Jiffy Lube I decided to treat Psboston (that's what I call her) to a really good car wash. Picture this... I drive up to the drop-off area and the (I'm guessing here) supervisor sees that I am contemplating getting the $119.00 deal to get my seats washed. He talks me into the $249.99 detailing but he'll take off $50.00... I him-haw because I only had an hour to spare (I had to be in San Dimas by 2:00pm and it was 1:00pm), he told me they would have 2 people detailing my car and get me out of there in time. I agree, because I had brought a book and penpal materials. I watch one guy work on my car and as the hour passes I chalk it up to my $50.00 discount and rearrange my schedule. Here is why they get 2 stars. I see them blow the horn and wave the towel (it's under the tent area) I go over, and hand the guy a $22.00 tip (I usually tip more but it is my history of this place that something is always not completed) when I walk up to my vehicle, the guy tells me that my floormats are still wet and he placed them in the trunk area in my SUV - they are sitting directly on cardboard boxes with items in there! no plastic anything to protect my stuff. He mentioned they would need more time to dry, so now I need to go home and drop off the floormats so that they can dry. My car still has scuff marks, dirt, and watermarks on areas of my vehicle. I grab a rag and start wiping my car down, the guy comes back and says he can do it but I'm not trying to be a d!*# so I show him 2 more spots (he says those are scratches until I demonstrate that they aren't by wiping them off with my finger) then he quickly wipes other spots I show him and (because there is a language barrier) points as if to say "Is there anything else" I just tell him "no" and continued to inspect my car. At $200.00 I shouldn't be over there wiping off areas. I called today and spoke with Jose who is the Manager here and he offered to make it right and was also VERY understanding but NOPE! I'm done, this has happened every time I have brought my vehicle in. I just thought that with the upgraded detailing they would actually have more care to make sure it was done well. The interior of the car looked FANTASTIC the wheels & rims were sparkly clean the car looked terrific except for the minor areas that I found (maybe 8 spots in total) FYI if you are getting your car detailed be sure you have the time to hang out so that everything is dry, including the seats... also if you have to leave ask for plastic covers for the floormats to lay on top of. Respectfully Reviewed

4/8/2025