Splash Eco Auto Spa St Johns Town Center

Updated review: thank you to Josh for receiving my concerns and promptly, addressing and fixing the issues! He took my car back in and was able to resolve all of the prior concerns that I had related to the quality control. His professionalism and detail oriented mindset is a huge part of what has sparked the follow up review. I hope his guys working for him can become as detailed as he is. Original review: I loved with this company used to be. I went there about a year ago now, and got one of the best detailing experiences of my life with my vehicle at the time. Today I went in because I had the expectation of quality of service that was set a year ago. Needless to say, my expectations were not met. There were countless spots where I had to point out to the younger gentleman that were working there that had not been cleared of wax, they were common areas inside of the vehicle that were not cleared out of dust and more. Notably, the roof on the inside of the vehicle has clear signs of dirt that should have been removed that we're not even touched. I have been in contact with the owner and he assured me that the issue will get resolved so I'll provide an update after a follow up visit on the quality of work. For references, the white smudges you see in the pictures are spots where wax was left on the vehicle. And the pictures of the interior shows the worst parts of the roof that weren't even addressed. ****What I might recommend to the company is implementing some sort of quality control person to check over each vehicle that's finished to ensure the price charge accurately reflects the quality expected on the vehicles. Customers shouldn't have to worry about double checking or having to address quality of work when they're spending hundreds of dollars on a single car wash.

4/2/2023