Neapolitan Car Wash

We have been using this service for FOUR years. The car was always in different conditions--sometimes in good shape, sometimes not--but we always received excellent service. We hadn't washed the car for a while, so I decided to bring it back to this service. Unfortunately, the car was returned not in a great condition. Despite choosing a basic wash, the package was supposed to include cleaning both inside and outside. I don't know what has changed here, but I will post photos so you can see the state of the dirty car that was returned. !!!!! I will not come back to this service because even the manager!!!! did not address the issue properly and offered no solution. She suggested a detailed car wash instead of acknowledging the problem. I do not recommend this place. P.S. I truly hope that the owner of the business will read the reviews and would highly recommend them to talk to the manager. Update: Since I can not respond to your comment below, I'll add an update under my review. My opinion about the service, which has deteriorated, remains unchanged. When choosing the service package, I clarified with the staff member who took my keys about the coffee stains on the plastic dashboard, and he assured me they would be taken care of. I could have done it myself--it's a 10-second job. Additionally, before handing over the car, I lifted the small mug mats to make it easier for the team to vacuum and wipe down. I've been using your services for four years now, and each time, this package included a wipe-down of visible light stains in the interior. That's why I chose the same package, expecting the usual quality service. when I asked if you could wipe these stains, you didn't call the staff who could have done it in 10 seconds. Instead, you started suggesting detailing services. Usually, if something like this happens, a manager tries to resolve the issue. You didn't even make an attempt to offer any solution. Based on what you wrote, it turns out that everyone bringing their car should choose a service costing over $100. Your triple wash doesn't make any sense because the same result can be achieved by washing the car yourself at any gas station. Therefore, to all clients reading this review, I recommend not wasting money and going for the cheapest wash. The result will be the same anyway. Unfortunately, this time my expectations were not met. Please pay attention to the numerous negative reviews--these are not isolated cases, and instead of making excuses, it's essential to regain customer trust.

10/19/2024