Fuller's Carwash & Detail Center

This was my first time going to Fullers. I was really disappointed with service I received. I went in after leaving Firestone and having a full inspection done on my car. I arrived happy and upbeat to Fullers only to be greeted with less than desirable customer service. The young lady was very dry, down, and unwelcoming. I got the $100 detail & wash package. Even after telling her it was my first time there she was no help. She only pointed out the high priced packages and said that's all they offer. As I waited I went over their brochure in their lobby and noticed they did offer several other packages at half the price I paid. At that point I just expected for my car to be very well cleaned and detailed. As I continued to read the brochure I noticed they do car restoration for $200. I approached the young lady only to have her rudely tell me we don't do paint here, it just buffing. I said I understand I would still like to have the paint restored. So I went ahead and scheduled an appointment to come back and have it done. Needless to say the detail work that was done was not worth what I paid. They shined my interior without cleaning first. So if seemed a yway. So it was shiny but not clean. I had dirt spots still in certain areas of my door panels. And my windshield wiper was broken by one of their workers. I called to inform them & the same young lady answered the phone. She rudely told me I would have to call back the next day because the owner wasn't in that day and he is the only one who can review the camera footage to see if it was caused by their guys...No! She didn't offer to take my info and just have him call me. I explained that, that was doing too much. I was taking a long drive and the forecast was calling for rain. I needed the wiper fixed asap so I was just going to take it back to Firestone and repair it. It could not wait til tomorrow. My safety came first. I spent the $40 to have my wiper fixed and left it @ that. This was a horrible experience for me. I doubt I'll ever return. I decided to not keep my appointment for the paint restoration. I do not recommend this establishment to anyone.

3/29/2025