NWI Customs and Detailing Inc.

Where do I start? Unless you have a top-of-the-line, luxury vehicle, I would not recommend their service. I feel these pictures speak for themselves, but expressing it would also help future customers. I got a text message saying my vehicle is ready to pick up. My expectation was high until I drove in and even from afar I could see this was not a "detail" that was worth $190. Before I walked into the office, I did a exterior inspection and found all these issues. It got worse as I kept looking at it. I walked into the office and asked the person at the desk what the service was supposed to cover because it looked exactly the same from when I ran it through a normal wash. This service supposedly included a foam wash and tire dressing, that was not the case. Then another gentleman says there was "dog nose marks" on the back windows they did not clean. Long story short, the person I assumed to be the manager shifts the blame on a new employee, instead of taking accountability himself, and also said he failed to look at my vehicle before it was done. New scratches on the back bumper were found and a huge disappointment in general. I had high hopes for this location, since I, like their website states, take pride in my vehicle. I'm a huge supporter of local businesses, but this one taught me a lesson today. Again, if you don't have a luxury vehicle, I would not recommend NWI Customs Detailing Inc.

3/19/2025