Eagle Auto Wash & Detailing Salon

I don't normally like to slander a local business, but my last experience at Eagle Auto Wash was definitely one to forget. I had recently purchased a new truck, and with that came a free coupon to Eagle for 1 month worth of free washes. Eager to use it, I gave them the keys and through the wash it went. After my number was called, I walked into the garage and watched one of the employees dry my window with a cloth before returning the keys to me. As I pulled out of the garage into the sunlight, I noticed 3-4 large scratches on my windshield that were definitely not there prior to entering the wash. I immediately brought my truck back and the manager came out to assess the situation. He mentioned that they don't have any equipment that could have scratched the windshield. I told him that I watched an employee cloth dry it with my own eyes. Obviously, there was something in the cloth rag he was using that caused scratching on the windshield. The manager and I then walked into his office, made an incident report, and he told me to get a damage estimate. I took it to an auto glass shop, and they said there was nothing they could do but replace it. They gave me an estimate to replace the windshield, and I returned it to Eagle like I was asked to do by the manager. A day later, the manager from Eagle called me and told me they weren't willing to fix the situation due to, again, "not having equipment that could have caused that." He also tried to tell me that the damage was caused by someone using an ice scraper on it. I explained to him, once again, that it was the employee that towel dried the windshield. I park in a garage and have never used a scraper on the truck. I am extremely disappointed in the way they handled the situation, along with their lack of accountability. I'll never be returning and will would like to warn everyone who might be considering taking there vehicle there.

1/22/2025