Paintmaster's Auto Body & Collision Centers

Staff was nice, but lacked haste. Often times, I had to reach out for updates after being told by their team that I'd be reached out to that day (or days prior). The wrong parts were ordered, further delaying progress. It took 3 weeks after receiving a quote for them to start working on the car. It remained at their shop for another ~5-6 weeks - and the work still was not completed/ fully drive-able. Body work performed looks good, but all work internal to the car either a) did not get completed or b) had to be redone by my mechanics (who I ultimately had the car sent to to get it right). They tried to outsource electrical tasks to another shop, but it was punted back 2 weeks later with no progress. For example, I was charged for a new battery by Paintmasters that had to be replaced weeks later. My mechanic shop suspects the electrical issues I experienced with the car (which did not exist prior to leaving it with Paintmasters) may have been created due to lack of careful handling of battery and other electrical components within the car while welding and other grounding-adjacent tasks were being performed. Who knows (which in itself, is a problem)? I don't like giving out bad ratings, but the extra work that I needed performed downstream to my car after getting it back from them was not cool at all. Regardless, I paid (quite a bit) for services that were unsatisfactory.

5/17/2024