DetailNow

Big update to 5 stars: Business owner Peter reached out immediately upon hearing that our experience was not great. He quickly scheduled a make-up appointment that fit our schedule to make everything right, and then some. I think the car looks better than it has in years! He brought a small team to handle the ozone treatment and confirm the interior was tip-top clean. He also apologized and explained the situation that had left them short-handed on Monday. Overall, excellent service from a company that stands by their work and cares about customers. I definitely recommend DetailNow, and I'll reach out to them again for our detailing needs! Initial review: Paid in advance for DetailNow's Elite Interior detailing ($195) for our 3-row SUV plus extra ozone treatment for odor removal ($65). Initial detailing missed a few spots on the seats, but the carpets and floor mats were shampooed very well, and the dashboard, etc. looked great. We had to wait on the ozone treatment since the machine wasn't working at the appointment. Peter texted me about the ozone machine problem, and I responded that evening to set up a time for the ozone make-up treatment. Be aware that they use a website scheduling/payment/messaging/tip/rating system that makes it hard to add any message once they mark "service complete." Luckily, Peter was able to respond directly by text.

3/26/2025