Capital Detailing

Just don't. I should have turned around immediately on seeing the haphazard and dangerous way they had client cars parked (shoved) together all over the lot AND lined up down the road in the most unsafe way imaginable - WITH a construction zone right there making things even more dangerous. As for the service, I was absolutely ASTOUNDED at how incredibly bad it was - especially for a SUPER PREMIUM price. 1. Broke one of my windshield wiper mechanisms - dealer who fixed it said someone just yanked it way too hard lifting it to clean under it (which even that they didn't do well). I KNOW they broke it because I was literally using it when I pulled into their shop and it was perfectly fine. Five minutes after leaving, when I turned it on for a light drizzle, it was broken. (When I turned around and drove back - arriving ten minutes after I left to speak to them about this they were GONE - 30 minutes before the shop was supposed to actually close. Even though they'd complained to me when I dropped it off how SLAMMED and BUSY they were and did I REALLY need my car back TODAY. Yeah.) 2. Didn't even actually clean the trunk at all - like literally, didn't even open it. 3. The seats were DRENCHED and SLIMY and stank so badly they made me feel sick driving home with the windows all open. Even with a plastic bag over the seat I ended up SOAKED. TWO DAYS LATER STILL WET & SLIMY. Like I have NEVER had that with any interior detailing EVER. And the CHEMICAL STENCH OMG. It's a week later and we've been literally leaving the windows open even at night and it is SO BAD. 4. The exterior wax was smeared over the windows and balled up in lumps at the bottom of the doors. 5. There were dark smudges and fingerprints in so many places, as well as a NEW stain on the passenger front seat and some kind of dark black drips on the other side of the same seat. (covered by a plastic bag when I picked it up) 6. There was NASTY DAMAGE to the back left door where it looked like someone tried to scrub the interior of the door with steel wool or something and only succeeded in scraping off the fabric! 7. For the amount of money I spent on both EXTERIOR and interior detailing, I expect the wheel wells at the LEAST to be cleaned, and usually this cost includes cleaning the undercarriage as well. NOPE. 8. Sloppy sloppy sloppy. Just everything about the entire cleaning job was sloppy. I didn't even want to take it back to them to clean the trunk after I complained. And I didn't trust them to fix my wiper either since the owner? manager? who answered the phone when I called about these issues pretty much said 'we aren't mechanics so...' Don't do it. Don't go here.

10/1/2024