Elevated Restyling

My Experience with Elevated Restyling has been Absolutely Disappointing - Update To The Owners response. I appreciate the fact that you are a Veteran-owned business and value your family's service to this country, which was one of the reasons I originally chose your company. Clarifications and Corrections I would like to address a few misrepresentations in your response and provide some clarifications. Vehicle Drop-off and Expectations Both vehicles were dropped off on December 3, 2024. The Yukon was scheduled to be completed by the 10th or 11th of December, and the Corvette was to be finished by the end of the week of December 16, 2024. I have these dates documented in emails and texts from Rebecca. Issues with the Denali The Denali was driven less than 15 minutes and placed in a heated garage for approximately 24 hours. I immediately noticed the miscut parts and informed you and Jason right away. Crooked and miscut pieces are not related to cold temperatures or ceramic curing. This was my primary concern with the Denali: knowingly installing defective parts and shipping it regardless. The photos of the Denali, despite the peeling, clearly demonstrate the issues. Concerns with the Corvette Once I noticed the poor quality of the Yukon's work, I contacted Elevated and expressed my hope that the Corvette would not have the same issues. Rebecca assured me it would be done correctly, and I have corresponding texts and emails. I arranged a meeting for Monday, December 23, to personally inspect the car, considering the Yukon's condition. The situation was dire. Bert acknowledged the numerous errors, stating that most of the PPF needed to be removed. At this point, my confidence in Elevated's ability to correctly apply PPF to these vehicles was shattered. In a subsequent written communication, I requested that you cease work, remove the PPF, and allow me to retrieve my car, which had been at your shop for 21 days by then. Your response suggested potential additional charges for removing the faulty PPF, which I have documented and can share if needed. Finally, I arranged to have the car removed from your shop and was unable to retrieve it until December 27, 2024--26 days after the initial drop-off. Request for Refunds I requested a fair refund for the Yukon, which was denied, and you have also refused any refund for the Corvette. No offer of any refund has been given by Elevated Restyling. Personal and Community Impact As a longtime business owner in this community, I understand how projects can go awry and what is required to resolve such issues properly and prudently. However, Elevated Restyling seems unwilling to make amends. I cannot, in good conscience, recommend your services to anyone based on the photographic evidence of the work performed. My 91-year-old mother, who has never posted a review in her life, felt compelled to share her opinion after seeing the photos and reading my account, which speaks volumes. Conclusion I would like to correct your opening statement by noting that there are actually three sides to every story: yours, mine, and the truth. The truth is apparent in the undeniable photos of the work Elevated Restyling performed on both vehicles. These pictures speak for themselves. It is not my intent to harm your business but to prevent others from having a similar experience. Update. No offers of any refunds from Elevated. Few more detail photos of the poor workmanship.

1/7/2025