Alien Car Care

To say I am disappointed in the services I received from Alien Auto Care does not begin to describe my experience. I took my 1999 Mitsubishi 3000GT in for a number of things. They were supposed to do a full interior and exterior deep clean/detail, fix the holes in my leather seat, and various other tasks. I am pleased with the fixes that they did on my leather seats but everything else was extremely disappointing. When I got in my car to leave, I noticed that the shifter slide had been broken. No one had advised me of this being broken prior to this, so I went back inside to inquire. When asked about the broken piece, Alien Auto Care asked if I had time stamped photos of my car prior to dropping it off. In the photos taken before I dropped my car off, there was no visible damage to my car. Not only did they not take responsibility for breaking this piece, they tried to tell me I was being accusatory. The part that they broke is not easily replaced even though that it was the guy at the front desk was trying to reassure me of. I was told that I would get a call back in a week with a resolution to this issue as they were going to order the part to fix it. It's now been over 2 weeks and I haven't heard one word from this company. When I came to pick up my car, this issue should have been the first thing that was brought to my attention. As you can see in these pictures, which are time stamped, the interior was still very dirty with visible dust/dirt around the steering wheel and the exterior was visibly dirty as well. I would not recommend this company. It definitely wasn't worth what I paid and now I have to spend more money to fix what they broke. I wish I could give less than 1 star. Don't waste your time or your money here.

4/14/2025