Legends Detailing Company

I scheduled an appointment online with Jeff / Legends for an interior detail. Jeff waited until a day before my appointment to call me (before accepting my appointment) trying to pitch his upsell products for car exteriors. The price listed online started at $85 and said subject to vehicle size, which I understand. On the phone Jeff said service for my small SUV would run $125-$150 depending on how bad my vehicle was, which I accepted. My appointment was scheduled for 9a-1p today. I dropped my vehicle off at 7am per Jeff's request hoping to get my vehicle back early, as I had errands to run after. I was told to leave my keys under the floor mat of an unlocked, abandoned vehicle on the premises. Super safe. Jeff never texted me to update me on the progress of my vehicle or that it was even there when he arrived. I texted him at 1:15 asking on the status of my vehicle and didn't receive a response until 2:20 that they were working on my vehicle. 4:30 rolls around and I'm able to pick it up. Another sales pitch for products I've expressed no interest in and then a quick peek in my vehicle in a dark garage space and Jeff says "I know I quoted you $200 on the phone, we'll just call it $150." I corrected him that $150 was the max we spoke about and he acknowledged that and said "so yeah, still $150." When I pulled off and got out in the sunlight I began to notice that vehicle was in no better condition than if I had just vacuumed it and wiped it down with armorall wipes, which I certainly could have done in less than 8 hours and for less than $150. Please note I never have backseat passengers, I have plastic floor mats and leather seats, no major stains, so there should have been no distraction from getting little gunk around buttons, soda from around the cup holder, crumbs from door handles. I returned to the business to talk to Jeff and he came out from behind the building with his pants unzipped (it is Valentine's Day and Jeff was up a free $150- no harm there I guess) and minimized my concerns. He said he would gladly grab a rag and "fix" the issues but I declined due to the fact I was already running late to start my day. Jeff did contact me via text and offer a free exterior detail to make me happy but after seeing the quality of his interior work, I'm sure I could replicate his exterior work with a garden hose and my thumb. Please see my photos taken moments after returning home. If your idea of detailing doesn't include details, then Jeff is your guy.

2/15/2024