Friendly Bear Car Wash & Detail

I came to Friendly bear car wash one time before and I felt they did a poor job, however they were very busy and I figured I'd try again and maybe get better service as they were slow and no one was at the car wash. And I knew of someone who was happy with the service from them. 1. I was upsold the $85 detail and it was discounted $10 (the usual special) so I paid $75 for a full inside detail and outside wash and wax. My car is a new 2023 with 10k miles and no trash I just wanted the inside dust free and vacuumed really that's why I got a detail. It was already "clean" After a hour my car was "finished" I asked the guy if he could finish wiping down the car because there was gobs of cleaner left on the leather and around the edge of the center console. A new guy came over and did just that and he mentioned sorry the job wasn't good and he was going to re vacuum and fix it. They wiped it down spraying a cheep cleaner all over the leather and plastic and just making it look more wet but without actually getting the dust off the surface. I stopped them because I could see the cleaner was causing spots to form along the dash. I asked them if it was leather safe. They just gestured yes yes it's special, in the way like they didn't understand. They speak English to sell you the service but they pretend to not understand when there is a problem. The pictures speak for themselves. I spent a hour at home cleaning off excess cleaner and trying my best to buff out whatever cleaner they had EVERYWHERE. And it was just saturated everywhere but came off dirty when wiping it away. My mats must have been put in the sun? My two back seat mats are completely warped along all the edges and now won't protect the carpet. To be fair I can't show photos of the outside because it rained today .. but the outside was just as bad. But fair is fair. And I had no intention of leaving a bad review but for someone to tell me Seemed like I just wanted a "free car wash" I told them no I didn't ask for for a refund you offered me a refund. And I didn't ask for one the last time you guys did a horrible job.

9/10/2024