Paint Surgeons Mobile Detailing

I wasn't going to leave a review and be a Karen but since no one has responded to me, I shall. Just acknowledging these issues would've been enough- not even needing to fix them. I'm 8 months pregnant and needed it done and felt $150 for basic was decent. The quickly went to $199 when I discussed shampooing. I agreed to pay the $199 for full detail. Once here, they told me it would be an additional $75 due to my cars condition and time it would take I believe. My car was very dirty in the second row but it would be mainly vacuuming (thanks kids) but the other rows were not bad. I felt this was extreme but assumed if they needed extra time, obviously I get paying for that time. They finished in about two hours, which again the $199 would have covered that labor so that was frustrating. Other places offer $200 for 3 hours work and I thought this was the same. I felt they just wanted to up charge me because I was a woman and I was alone and needing it done with two kids I had to get back to inside. I thanked them once done and then checked it out later in the evening and I noticed the back cup holder areas were not even touched. There was a spill in one and I know they didn't even attempt to clean it. I messaged them and they told me "oh yeah those areas are hard to get" and something by about scratching the plastic. But I paid for the steam cleaning which would've solved it. There were spots left on the seats and some of the sides. Also in between the seats had spots probably just from not being wiped throughly. And just a few crumbs here and there. Dont get me wrong- it looks wayyyyy better BUT for $275, I should not be 8 months pregnant climbing into the back of the SUV to steam clean a cup holder and wipe down seats/walls.

1/28/2025