VIP Auto Spa

UPDATE Owner reached out and paid for the pillar replacement and apologized for issue. They gracefully accepted feedback so they can do a better job next time. Definitely feel better using these guys now. Give them a try, I learned a lot about tint and ceramic coating. The coating looks amazing, just know it does have yearly maintenance but it's worth it. Tint: small bubbles will go and if the larger ones don't after a 3-4 weeks then they will fix that too. 5/5 Ask questions if you have them, sales team is new. -------- Original review for transparency: Cleaning and coating is done well. Tint done poorly. Pre service great. After service poor. Details: Mixed bag, other bad reviews are not wrong. Got a ceramic coat and window tint. I had a tighter schedule but the owner said it was fine and had someone stay late to get it done. Friendly in person. Got it to them one and a half hours before my appointment, they worked on it immediately. The bad: More expensive than other shops, but their ceramic coat has a warranty. (That costs additional 200 a year that was not mentioned on their website or in person.) When I picked up my car they closed an hour early so I had to text them. My car interior had some damage that wasn't there before and they said they "didn't see it". They sent my car to another shop but did notify they were moving my car. The tint is... lighter than expected and full of bubbles big and small. I had to ask for the after care instructions and they no longer do the welcome kit. Inside of tinted windows was very dirty and I had to gently clean it off to see during the sunset. Drips from water were on my car screen and steering wheel. My insurance notified me of "aggressive turning and harsh breaking" when they moved it to another shop and back. Additional: I did ask if it would be a better idea to schedule a week later so they had more time but they said it was fine. Small bubbles I'm not counting because they are supposed to "work themselves out". For $3520.00 (+200 a year for warranty) I am unsatisfied and I recommend looking elsewhere. I did contact them and they did respond but "we didn't see any damage and oh well email you the care instructions" is all. 3/5 I will update if issues are corrected or ignored. 3 stars and not 1 because the coating appears /perfect/ on all exterior surfaces and outer glass. (Added two external wide photos) Ceramic pro "elite" dealer? Not from my experience.

10/30/2024