Detailing Dynamics

Gave Nathan a pretty hefty job to remove two different odors in the vehicle. One being food related and the other being cat urine. The food smell was taken care of , but after keeping my car an extra day and returning it dirty and still smelling. Took it back again after he agreed to fix it and still got the car back less than adequate. Was misled multiple times starting with being told my seats would be removed (they were not until I confronted the issue upon returning the car). Was also told he had opening to bring it back on a Monday, but when told my fiance would be staying there till it was done he decided to then let us know he actually wasn't gonna spend more than an hour on it before leaving to a different job for the entire day knowing this is our only vehicle. He then said the following day would be better and honestly it's still not adequate and still smells like cat pee. Excuse after excuse. Don't have the energy to be lied too anymore or promised things that are not gonna happen so I cut my loss on the 400$ I spent to detail the car. Photos are from the first time the car was returned "Done". He did say the smell was a hard job to remove and I understand that, but I paid for the full service and gave more than plenty of time to be lied too and I really didn't appreciate that. I hope this is a learning experience for him to be honest to clients and not take on jobs bigger than he can chew as a one man crew. Wish my car looked like the rest of the reviews do.

8/4/2023