Tigard Auto Body Repair by Ace Reconditioning

DO NOT use this shop! I brought my car to them in late Spring 2022 and they started work on my car in August. My experience with them was an absolute nightmare. My brand-new bumper that I paid nearly $1,000 for was installed with two enlarged headlight washer holes. These asymmetrically enlarged holes were visible even with the washer caps on, which is not supposed to be the case. The holes come pre-cut from the factory and there was no reason for them to be altered. Ace refused to refund me for the damaged bumper and adamantly denied any possibility that an Ace employee could have enlarged the holes. They denied this possibility even though when I came to pick up my car after the initial repairs, it was not ready due to one of the employees installing several parts backwards, breaking one part, and incorrectly taping another. I ended up having to come back twice because they didn't clip my bumper on properly and twice more because their paint job wrinkled after a few weeks. I realized that the new spoiler that I paid for had never been installed. I asked for a refund of the part via email but received no response until I had sent a total of 5 emails over the period of 1 month. I was told by Mandy that she would look for the receipt, but 17 days later I had still not received a response from her despite following up twice. At that point, I moved ahead with filing my case with Small Claims Court, adding on the cost of the spoiler since I had still received no response from Ace. In the end, I sued Ace in Small Claims Court for the cost of the bumper, spoiler, and associated labor. It came out in court that they had noticed the damage to the headlight washer holes before I came to pick up my car after the initial repairs but chose not to tell me. I won my case and Ace was reprimanded in court for installing the bumper when it was clearly damaged, for not alerting me to this damage, and for trying to countersue me for the cost of work that they agreed to do under warranty.

6/2/2023