Illusions Audio & Detail Center

The gentlemen actually doing the work did a great job. I had an interior detail and rubber mats laid over all my carpet. The cost of this job? Almost $1500 therein lies my problem. That is the reason for my review. I asked the owner if he thought such pricing was fair. He said yes totally. He was in 100% agreement that 1500 should recover detailing and taking out the seats to lay rubber matting. I found the same rubber matting on Amazon. Slightly different size but same thingness for $36. He said he got his for over $400. He said he even reduced his labor rate for me. He also took 2 months to complete this job. If he had done the job like I asked all in one go I should have had the vehicle back within 2 weeks. He only completed the job last minute when I told him I was picking up my vehicle the next day. His communication was atrocious and every time he would call, the price would go up. Initially I agreed to this pricing not knowing that I was being gouged. Upon talking to other detailers, I found out this. I asked for a partial refund. This was denied. So this company and I will no longer have a relationship. Beware, ask for pricing up front, be weary of phone calls where you will ask for more money again and again. The owner said he believed this pricing to be fair citing labor rights and such. If he had done the job properly the first time just like I asked, he only would have had to remove the seats once. I should not be charged for his mistakes and miscommunication.

4/4/2025