Pharris Detailing LLC

GO SOMEWHERE ELSE FOR YOUR DETAILING NEEDS!! I really didn't want to leave this review and as you can see by the photo of my text conversation with Daniel, I offered the company a chance to make it right so that I wouldn't have to leave a negative review. They chose not to do that, so here we are, unfortunately. I ordered the Platinum, or Ultimate, detailing service for my SUV. I also added leather conditioning and pet hair removal. 10 minutes after they arrived at my house to start cleaning my car, he called me out to tell me it was worse than he was expecting, and it was going to take a lot more time and money to get it clean. He commented that there was melted candy in the cup holders and consoles and more dog hair than he had ever seen before. It was going to be a 2-day job to do it right. Well, we agreed on the dog hair because there was a lot of it, but he immediately said he wasn't going to be able to get it completely clean without removing consoles and seats and that wasn't included in his "Ultimate/Platinum" price. They need to be specific about what is and isn't included. It was honestly like he'd never seen a car that had been used to haul kids and dogs around. I was blown away. It was obvious to me at that point that he didn't want the job and that's how I feel he left us. As you can see by the attached pictures: cup holders, the streaks on the exterior, the surface paint that I was able to scrape off with my fingernail, the trash left between the seats that was easily picked up, they "mailed it in" on our car and just wanted to get out of there. I texted them to come back out and fix what they missed. He asked for my availability. I told him, and I never heard from them again. This job cost me over $600. Look at the pictures. Would you pay over $600 for that? Again, I didn't want to leave a negative review because I know how that can impact a small business. I wasn't going to leave a positive review, but I also wasn't going to leave a negative one if Daniel had come back out and made it right. We would go our separate ways and call it even. I gave him the opportunity to make it right. Any small business should jump at the opportunity to make a customer happy. I wasn't asking for a refund; I was simply asking him to finish the job I had paid for. He chose not to, unfortunately, and so I felt I had to leave this review to warn others. Go to someone else for your detailing needs or, at the very least, get a firm quote up front from Daniel. And if your car has melted candy or dog hair in it and might take a little extra effort for the price, find someone else. This company isn't interested in it.

11/5/2024