Extreme Detail Hand Carwash

We have lived in Lumberton for a little over 22 years and I remember when this detail shop first opened. I sent my 1982 Mercedes 450SL convertible for a full detail and received a call that a chemical they had used removed some of the color on my custom ostrich seats. Needless to say, that was my last time until about a month ago. I stopped by and decided to do a full detail. They call it bumper to bumper including engine compartment and hand wax. They did an incredible job. Fast forward a little less than two weeks and I brought them my daughters truck for the same treatment. It was terrible. Visible dirt on the outside between the hood and windshield, dirty wheels and never touched the engine compartment. The young lady who called the manager came back, asked me to leave it for another hour or so but advised cleaning engine compartment was no longer included in bumper to bumper service. Wow!! About 10 days ago it was but now for the same $200 it was not. I hate it when you have to complain to get what you should have received without saying a word. Very unfortunate experience at a premium price.

5/13/2024