TRON Auto Lab Salt Lake City

At first everyone I dealt with was really friendly and helpful. I took my truck to them to do a full PPF and tint. For whatever reason the windshield was not tinted. This was okay because I was going to have to take the truck back a later time for them to touch up the PPF, wrap the mirrors and door handles. A couple weeks later I took the truck back to fix imperfections and wrap the door handles and mirror caps and the windshield was supposed to have been tinted then. I picked up my truck and the windshield was still not tinted, the wrap on the mirrors and door handles was the worst I've ever seen, and only some of the imperfections on the PPF had been addressed. No problem, just bring the truck back a 3rd time, I live an hour away and have to coordinate transportation each time I take it and pick it up so you can see how inconvenient this is. I had a hard time getting in contact with someone to finally schedule the 3rd visit to have everything corrected. When I got the truck back the mirror caps and door handles looked way better and the windshield had been tinted (finally). My biggest issues are with the way they fixed some of the imperfections and then completely ignored others. There was debris trapped under the PPF in two spots and they only re did one of the panels to fix this and ignored the other. The film had lifted up by the fenders on 2 panels and on one of them they just cut out the bubble and left exposed paint that's very noticeable. There are a lot of major imperfections with their work and this is not a cheap job, it cost a lot to do this like to have recieved poor quality of work they did. They told me they were doing a ceramic coating on the PPF to help protect and help keep clean. Water does not bead up and run off the surface like you'd see if it was ceramic coated. I have been trying to reach out to them regarding all these issues but I have been unable to get in contact with anyone. They left loose trim pieces and fenders each time they worked on it. They used poor quality double sided tape to put back some of the weather stripping they removed because they broke the clips to remove it. I had to buy the clips remove the tape and put the weather strip back on the correct way myself. Highly recommend you find another shop to do your PPF. Window tint turned out well for the most part but they dont do that themselves they contract it out to someone else. Also don't leave anything in your vehicle when you take it to them. I had some screwdrivers in the door pocket that disappeared while there. At this point I would not want them to work on my truck to try to fix any of these issues. I'd love to get a refund so I can have a legitimate installer redo all the panels that need to be redone which is most of the truck. Not included in pictures, the roof is covered in bubbles too.

11/7/2023