Washpodd

Review Update 1/9/2024 Yesterday, I received a call from Gabriel the manager a few hours after I had left. He was very apologetic and explained that there was a schedule mix up that day and he wanted to make it right. I decided to give them another try and booked another appointment with them for 1/9. I was not disappointed. The crew did a phenomenal job cleaning my vehicle! ------------------------------------ I had booked an appointment with them for today 1/8/24 at 12pm for a detailing service a few days ago. Appointment was confirmed twice the day before via their automated txt. Commute was faster than I had expected and I had arrived about 30 min early. The WashPod was closed when I arrived. I understand it being appointment based and that the crew perhaps have not arrived yet. I waited and when 12pm rolled around. No sign of the wash crew. 12:11pm no crew. 12:15 no crew. I waited till 12:25pm and still no one. I tried calling but the number goes directly to a phone inside the pod service. If no one's onsite, no one's answers. I did not receive any notification (prior or after) about my appointment being delayed or canceled. No one had bothered to contact me regarding the potential delay. I understand things happen and would've appreciated a prior notification about the crew delay or cancellation instead of being left to wait there like an idiot. If a business can't be bothered to notify a customer of a potential delay, they have no respect for your time. You may want to find another detailing service that has more respect for your time.

1/9/2025