Auto Detail Infinity Car Wash

I went camping last week and both of my cars still smell like it. I found Infinity car wash via google and was pleasantly surprised with the reviews and thought I would give it a a shot. Very easy to schedule and next day service, couldn't get it anywhere else! Drove 30 minutes and arrived on time to my time slot. Dropped my first car off and came back 3 hours later. It smelt AMAZING! Couldn't even tell that I went camping. One area of improvement I would recommend is the outside/window wash. It doesn't look like they dry the outside after they wash it as there was spots all around. The windows also had spots, which was a little disappointing since I just got it cleaned. Dropped my second car off and again came back 3 hours later. When I opened my car there was a strong odor, not bad not good. Immediately, the young man who work on my car apologized and said he thinks it's from the water the spilled in my trunk. He grabbed another employee and they figured out how to open the bottom of my trunk and cleaned it again, very appreciative of that. A few areas of improvement for this one: again, there was spots on the outside of the car and on the window. With this car, I have cloth seats and there are a few stains still on them. Additionally, the scratches on the plastic pieces of my car (trunk, glovebox, door, etc.) are still very prominently there. I understand that it is permanent but I have gotten cars cleaned with worse scratches in the past and you can't even tell they are there. Now for the main reason for my 3 star review. Last night when I found Infinity car wash I called the number on their webpage to get more information. I wanted to find out what exactly was included, price and to schedule a service. The gentleman I spoke to Miguel, I believe the owner, stated that they clean both the inside and the outside throughly. He asked what vehicles I had and I stated a Ford Escape and a Hyundai Santa Fe. He said for the silver package cleaning it would be $160 for each vehicle. I confirmed twice with him throughout the phone call that it would be $160 for each vehicle and he agreed and confirmed. When I dropped my cars off today I had very little interaction with the gentleman as he only speaks Spanish, so no confirmation of price. When I went to pick up my last car and pay I was being charged $400. I was told I am being charged $180 for the Ford Escape and $190 for the Hyundai Santa Fe plus tax. I would have been okay with this price if I was told this up front, however, I confirmed twice that it was $160 for each car and then after the service was done they are trying to get me for more money. I feel scammed and unfortunately there is nothing I can do about it besides posting this review and warning others. I was going to tip the gentleman $50 for a tip as that is what budgeted for, but after the spontaneous price increase I didn't have any more to spare. I hope the extra money I paid went to the employee and not the owner. On a side note, the company is called Auto Detail Infinity Car Wash but on my receipt it's called Davami Car Wash Group. Not sure why but thought I would share that as well. Overall, I will not be going back but it may be a decent place to bring your vehicle if you get your quote in writing up front or pay before the services.

7/26/2024